Terms of Service
THESE TERMS CONTAINS A BINDING, INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER PROVISION. IF YOU ACCEPT THESE TERMS, YOU AND THE UNIVERSE AGREE TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND GIVE UP THE RIGHT TO GO TO COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION. TO ENTER INTO THE CONTRACT CREATED BY THESE TERMS, YOU MUST BE AN ADULT OF THE LEGAL AGE OF MAJORITY IN YOUR COUNTRY OF RESIDENCE. YOU ARE LEGALLY AND FINANCIALLY RESPONSIBLE FOR ALL ACTIONS USING OR ACCESSING OUR SOFTWARE, INCLUDING THE ACTIONS OF ANYONE YOU ALLOW TO ACCESS TO YOUR ACCOUNT. YOU AFFIRM THAT YOU HAVE REACHED THE LEGAL AGE OF MAJORITY, UNDERSTAND AND ACCEPT THESE TERMS (INCLUDING ITS DISPUTE RESOLUTION TERMS). IF YOU ARE UNDER THE LEGAL AGE OF MAJORITY, YOUR PARENT OR LEGAL GUARDIAN MUST CONSENT TO THESE TERMS. In addition to these Terms, software or services that are included in or otherwise made available to you through the Services may be subject to separate agreement between you and The Universe, such as end user license agreements. If these Terms are inconsistent with any such agreements, those agreements will control.
Privacy Notice Please review our Privacy Notice found at https://theuniverse.gg//privacy, which also governs your use of the Services, to understand our practices.
Changes to the Terms of Service We may update these Terms from time to time; you should check this page regularly to take notice of any changes. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
Intellectual Property Rights The Services, including all content, features, and functionality thereof, are owned by The Universe, its licensors, or other providers of such material and are protected by United States and international copyright, and other intellectual property or proprietary rights laws. You are permitted to use the Services for your personal, non-commercial use only or legitimate business purposes related to your role as a current or prospective customer or user of The Universe. Except as provided below, you must not copy, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any of the material obtained through the Services, or delete, or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services. However, if you are otherwise in compliance with these Terms, you are permitted to use, elsewhere and on other websites, an unaltered copy of portions of the content that is publicly available on the Website for the limited, non-commercial purpose of discussing such content. You must not reproduce, sell, or exploit for any commercial purposes any part of the Services, access to the Services or use of the Services or any services or materials available through the Services. For clarity, the foregoing permissions are limited to the Services, and no rights are granted with respect to any servers, computers, or databases associated with the Services. Prohibited Uses You may use the Services only for lawful purposes and in accordance with these Terms of Service. You agree not to access or use the Services for any purpose that is illegal or beyond the scope of the Services‘ intended use (in The Universe‘s sole judgment).
Linking You may link to publicly available portions of the Services if you do so in a way that is fair and does not damage or take advantage of our reputation, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part. The Services must not be framed on any other website or service. We reserve the right to withdraw linking permission without notice. If the Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Disclaimers and Limitation of Liability Nothing in these Terms will prejudice the statutory rights that you may have as a consumer of the Services. Some countries, states, provinces or other jurisdictions do not allow the exclusion of certain warranties or the limitation of liability as stated in this section, so the below terms may not fully apply to you. Instead, in such jurisdictions, the exclusions and limitations below shall apply only to the extent permitted by the laws of such jurisdictions. The Services and all information, content, materials, products (including software), and other services included on or otherwise made available to you through the Services are provided by The Universe on an “as is” and “as available” basis. The Universe makes no representations or warranties of any kind, express or implied, as to the operation of the Services, or the information, content, materials, products (including software), or other services included on or otherwise made available to you through the Services. You expressly agree that your use of the Services is at your sole risk. To the full extent permissible by law, The Universe disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Universe does not warrant that the Services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Services, The Universe´s servers, or electronic communications sent from The Universe are free of viruses or other harmful components. To the full extent permissible by law, The Universe will not be liable for any loss of profits or any indirect, incidental, punitive, special or consequential damages arising out of or in connection with this these Terms. Further, to the full extent permissible by law, The Universe´s aggregate liability arising out of or in connection with these Terms will not exceed the total amounts you have paid (if any) to The Universe under this Agreement during the twelve (12) months immediately preceding the events giving rise to such liability. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate compensation.
Indemnification This section only applies to the extent permitted by applicable law. If you are prohibited by law from entering into the indemnification obligation below, then you assume, to the extent permitted by law, all liability for all claims, demands, actions, losses, liabilities, and expenses (including attorneys’ fees, costs and expert witnesses’ fees) that are the stated subject matter of the indemnification obligation below. You agree to defend, indemnify, and hold harmless The Universe, its affiliates, and licensors, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) resulting from your User Contributions or violation of these Terms.
Governing Law and Jurisdiction Any dispute or claim by you arising out of or related to these Terms shall be governed by California law, exclusive of its choice of law rules. For any disputes deemed not subject to binding individual arbitration, as provided in the section immediately below, you and The Universe agree to submit to the exclusive jurisdiction of the Superior Court of California of the County of San Francisco, or, if federal court jurisdiction exists, the United States District Court for the Northern District of California, San Francisco Division. You and The Universe agree to waive any jurisdictional, venue, or inconvenient forum objections to such courts (without affecting either party’s rights to remove a case to federal court if permissible), as well as any right to a jury trial. The Convention on Contracts for the International Sale of Goods will not apply. Any law or regulation which provides that the language of a contract shall be construed against the drafter will not apply to these Terms. This paragraph will be interpreted as broadly as applicable law permits.
Binding Individual Arbitration; No Class Actions PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Most issues can be resolved quickly and amicably by contacting The Universe customer support. But we understand that sometimes disputes can’t be easily resolved by customer support. This Section explains how You and The Universe agree to resolve those disputes, including (where applicable) by binding, individual arbitration. Arbitration is an alternative dispute-resolution procedure that allows us to resolve issues without the formality of going to court. Any dispute between You and The Universe is submitted to a neutral arbitrator (not a judge or jury) for fair and fast resolution. Arbitration is more efficient for both you and The Universe. Disputes related to The Universe´s End User License Agreement (“EULA”): If you have agreed to The Universe´s End User License Agreement (“EULA”), “Disputes” as that term is defined in the EULA will be resolved as provided for in the EULA, including the EULA’s “Binding Individual Arbitration” section. The dispute resolution terms below apply to disputes arising solely under these Terms and not to products or services governed by a EULA. Disputes related to these Terms: If you have an issue related to these Terms and have not agreed to The Universe’s EULA, the dispute-resolution terms below apply.
1. Informal Resolution: If you have an issue that our customer support can’t resolve, prior to starting arbitration You and The Universe agree to attempt to resolve the dispute informally to help get us to a resolution and control costs for both parties. You and The Universe agree to make a good-faith effort to negotiate any dispute between us for at least 30 days (“Informal Resolution”). Those informal negotiations will start on the day You or The Universe receive a written Notice of a Dispute in accordance with these Terms. You will send your Notice of Dispute to Chef Studios, Inc., Legal Department, ATTN: NOTICE OF DISPUTE. Include your name, any relevant account name you use, address, how to contact you, what the problem is, and what you want The Universe to do. If The Universe has a dispute with You, The Universe will send our Notice of Dispute to your registered email address you have provided us. If you reside in the European Union (“EU”), You may also be entitled to submit Your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court. If the dispute isn’t resolved by Informal Resolution or small-claims court (below), You or The Universe may start an arbitration in accordance with these Terms.
2. Small Claims Court: Instead of using Informal Resolution, You and The Universe agree that You may sue us in small-claims court in your choice of the county where you live or San Francisco County, California (if you meet the requirements of small-claims court). We hope you’ll try Informal Resolution first, but you don’t have to before going to small-claims court.
3. Binding Individual Arbitration: THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. You and The Universe agree that Disputes will be settled by binding individual arbitration conducted by the Judicial Arbitration Mediation Services, Inc. (“JAMS”) subject to the U.S. Federal Arbitration Act and federal arbitration law and according to the JAMS Streamlined Arbitration Rules and Procedures effective July 1, 2014 (the “JAMS Rules”) as modified by these Terms. This means that You and The Universe agree to a dispute-resolution process where we submit any Dispute to a neutral arbitrator (not a judge or jury) that makes the final decision to resolve the Dispute. JAMS uses experienced professionals to arbitrate disputes, which helps You and The Universe resolve any disputes fairly, but more quickly and efficiently than going to court. The arbitrator may award the same remedies to you individually as a court could, but only to the extent required to satisfy your individual claim. The arbitrator’s decision is final, except for a limited review by courts under the U.S. Federal Arbitration Act, and can be enforced like any other court order or judgment.
3.1 Disputes We Agree to Arbitrate: You and The Universe agree to submit all Disputes between You and The Universe to individual binding arbitration. “Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between You and The Universe that relates to your use or attempted use of The Universe’ products or services and The Universe’ products and services generally, including without limitation the validity, enforceability, or scope of this Binding Individual Arbitration section. You and The Universe agree to arbitrate all Disputes regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory. The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) pursuit of enforcement actions through a government agency if the law allows; (3) a complaint or remedy under the EU General Data Protection Regulation; (4) an action to compel or uphold any prior arbitration decision; (5) The Universe’ right to seek injunctive relief against You in a court of law to preserve the status quo while an arbitration proceeds; (6) claims of piracy, creation, distribution, or promotion of Cheats, and intellectual-property infringement, and (7) the enforceability of the Class Action Waiver clause below. You and The Universe agree that whether a dispute is subject to arbitration under these Terms will be determined by the arbitrator rather than a court.
3.2 Arbitration Procedure: To start an arbitration, review the JAMS Rules and follow the instructions for initiating an arbitration on the JAMS website. The party starting an arbitration must send JAMS a “Demand for Arbitration” (available on its website), pay a filing fee, and mail a copy of the Demand for Arbitration to the opposing party. You will send a copy to Chef Studios, Inc., Legal Department, ATTN: ARBITRATION OF DISPUTE. The Universe will send our copy to your registered email address you have provided us. The arbitration will be conducted by a single JAMS arbitrator selected with substantial experience in resolving intellectual-property and commercial-contract disputes. You and The Universe both agree that the arbitration will be conducted in the English language and that the arbitrator will be bound by these Terms. If an in-person hearing is required, the hearing will take place in San Francisco County, California. The arbitrator (not a judge or jury) will resolve the Dispute. Unless You and The Universe agree otherwise, any decision or award will include a written statement stating the decision of each claim and the basis for the award, including the arbitrator’s essential factual and legal findings and conclusions. The arbitrator may only award legal or equitable remedies that are requested by You or The Universe to satisfy one of our individual claims (that the arbitrator determines are supported by credible relevant evidence). The arbitrator may not award relief against The Universe respecting any person other than You. Any decision or award may be enforced as a final judgment by any court of competent jurisdiction or, if applicable, application may be made to such court for judicial acceptance of any award and an order of enforcement.
3.3 Arbitration Fees and Location: If You start the arbitration, you must pay the JAMS filing fee required for consumer arbitrations. If you choose to be represented by an attorney, you will pay your own attorneys’ fees and costs unless the applicable law provides otherwise. 3.4 Notice and Filing:
If a Dispute must be arbitrated, You or The Universe must start arbitration of the Dispute within two (2) years from when the Dispute first arose. If applicable law requires you to bring a claim for a Dispute sooner than two years after the Dispute first arose, you must start arbitration in that earlier time period. The Universe encourages You to tell us about a Dispute as soon as possible so we can work to resolve it. The failure to provide timely notice shall bar all claims.
3.5 Continuation in Effect: This Binding Individual Arbitration section survives any termination of these Terms or The Universe’s provision of services to You.
3.6 Future Terms Changes: Although The Universe may revise these Terms in its discretion, The Universe does not have the right to alter these Terms to arbitrate or the rules specified herein with respect to any Dispute once that Dispute arises.
4. Class Action Waiver: To the maximum extent permitted by applicable law, You and The Universe agree to only bring Disputes in an individual capacity and shall not: seek to bring, join, or participate in any class or representative action, collective or class-wide arbitration, or any other action where another individual or entity acts in a representative capacity (e.g., private attorney general actions); or consolidate or combine individual proceedings or permit an arbitrator to do so without the express consent of all parties to these Terms and all other actions or arbitrations.
5. Severability: If all or any provision of this Binding Individual Arbitration agreement is found invalid, unenforceable, or illegal, then You and The Universe agree that the provision will be severed and the rest of these Terms shall remain in effect and be construed as if any severed provision had not been included. The sole exception is that if the Class Action Waiver is found invalid, unenforceable, or illegal, You and The Universe agree that it will not be severable; this entire Binding Individual Arbitration section will be void and unenforceable and any dispute will be resolved in court subject to the venue and choice of clauses specified in these Terms. Under no circumstances shall arbitration be conducted on a class basis without The Universe’ express consent.
Language To the fullest extent permitted by law, the controlling language for these Terms is English. It is the express wish of the parties that these Terms and all related documents have been drawn up in English. Waiver and Severability No waiver of these Terms by The Universe shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure of The Universe to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.
Notice and Procedure for Making Claims of Copyright Infringement In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, The Universe has adopted a policy of terminating, in appropriate circumstances as determined by The Universe, users or account holders who are deemed to be repeat infringers of the copyrights of others. The Universe may also at its sole discretion limit access to the Services and/or update, transfer, suspend, or terminate the accounts of any users who infringe the intellectual property rights of others, whether or not there is any repeat infringement. If you believe that your work has been used on the Website or in any other Services in a way that constitutes copyright infringement, please submit a Notice of Alleged Infringement (“DMCA Notice”) to our Designated Copyright Agent as follows:
Legal Department Chef Studios, Inc. 2200 Sacramento Street 1302 San Francisco, CA 94115 Email: firstname.lastname@example.org
Please include all of the following in your DMCA Notice: Identify the copyrighted work that you claim has been infringed. If your DMCA Notice covers multiple works, you may provide a representative list of such works. Identify the material that you claim is infringing, including a description of where the material is located. Your description must be reasonably sufficient to enable us to locate the material. Where possible, please include the URL of the webpage where the material is located. Provide your full legal name, mailing address, telephone number, and (if available) e-mail address. Include the following statement in the body of the DMCA Notice: I have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law. I represent that the information in this DMCA Notice is accurate and, under penalty of perjury, that I am the owner of the copyright or authorized to act on the copyright owner’s behalf. Provide your electronic or physical signature. Please note that under 17 U.S.C. 512(f), if you knowingly misrepresent that material or activity is infringing, you may be liable for damages, including costs and attorneys’ fees, incurred by us or our users. If you are unsure whether the material or activity you are reporting is infringing, you may wish to contact an attorney before filing a notification with us.
General Questions For general questions, contact us at email@example.com. Last Updated: December 1, 2021